Dan Puett

Manager - Sales Support

Benefits of Human Resources Self-Service


For much of the last decade, human resource professionals have had to address two different kinds of challenges.

  • Their traditional role as gatekeepers and administrators has required increased attention and time.
  • Senior management expects human resource professionals to make strategic contributions to the organization’s success.

Companies that have experienced consolidation, mergers or acquisitions have added another level of human resource complexity to the mix. Human resource departments must accomplish their missions yet grow at a slower rate than the organization itself.

The solution? Applying technology to automate routine administrative tasks.

The rise of Web-based technologies such as browsers, intranets and the Internet itself has provided the means to deploy human resource functions creating cost savings and improved employee satisfaction. These “self-service” functions help employees and managers perform routine activities themselves, greatly reducing the need for human resource administrative time and allowing human resource professionals to play a strategic role in their organizations.

There are other apparent benefits to this approach. Employees are empowered to self-manage their personal data. Change-of-address information, reporting life events; e.g., marriage, children, etc. and even monitoring benefits. Managers have convenient access to relevant human resource data for their direct reports and can direct their human capital more effectively. Everyone from employees to executives gains 24/7 access to the data they need to do their jobs and make informed business and personal decisions.

A question remains. Can these self-service human resource applications produce a documented appealing to senior management?

In fact, implementing the Employee and Manager Self-Service applications include both hard and soft savings. Additionally the organization uses its resources more productively. Human resources staff is able to spend more time training, addressing organizational goals, providing analysis to management and implementing new initiatives. Employees and managers have fast, easy access to their data – they can get information when they need it, not just when human resources staff is available.

For additional detail about the quantitative and qualitative benefits of self-service implementation, please contact CIBER’s Lawson Practice at  http://www.ciber.com/erp/lawson

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