One of the key goals in execution of a large scale IT project such as an ERP implementation is achieving self-sufficiency post implementation. However, that kind of independence must have a clear path and plan to achieve it. It is far more valuable to the client to transfer capability than to simply transfer knowledge. Knowledge transfer focuses on conveying information from one individual to another, producing comprehension and understanding. However, capability transfer imparts practical skills and abilities. CIBER’s proven approach integrates both knowledge and capability transfer because we recognize that comprehension and understanding are valuable assets. Each aspect of the project must focus on transferring capability from consultants to the client personnel.
The CIBER Team’s approach to capability transfer focuses on the following objectives:
CIBER believes that capability transfer should occur over the life of the project, not just within one specific timeframe. However, it is imperative to consider such factors as project milestones, impact on staff, and delivery risk when designing and delivering the components of the capability transfer program.
The challenge of capability transfer is to proactively manage the transformation to allow maximum organizational learning and rapid self-sufficiency. This challenge requires five key commitments:
The Combined Project Team must be jointly responsible for capability transfer. It is a “push/pull” process: the plan provides structure, checkpoints, and direction, but the only way to accomplish capability transfer is if the providers are pushing and the recipients are pulling. The Consultant Team must provide the means for the Client Team to learn how to successfully maintain new systems and processes. It is also critically important the client organization make an equal commitment: assigning both adequate time and staff resources to training and identifying those areas that require additional emphasis so its staff can understand the new system and processes. The resources the implementing organization assigns to the project and joint work team approach are key foundations for effective capability transfer.