Curt Stacey

Senior Director, Managed Services

Managed Services Transition Journey: Defining (1 of 3)


Defining the Managed Services Transition Journey

This is the first blog in a series that will take us through the phases of the Managed Services transition journey as it relates to IT Outsourcing.

When I started my career as a change agent almost two decades ago, I learned a great deal from a book written by William Bridges in 1991 titled, Managing Transitions – Making the most of Change by William Bridges. In it, Bridges talks about change and how that differs from transitions:

Change is not the same as Transition

  • Change is situational: like a new boss or new policy – change is external
  • Transition is the psychological process people go through to come to terms with the new situation – transitions are internal.

To learn more about transition and change I highly recommend that you pick up this short read.

Before any Managed Services journey can begin, we need to understand the motivators that are driving organizations to transform so we can build the ground work for this transition.

  • Key Drivers for Transformation
    • Merger and acquisition
    • Supporting ever changing business needs
    • Reducing costs
    • Availability of resource skills
    • Defining and building a more solid support structured
    • Clearing a focus to move to new technologies like cloud or big data

When preparing for the Managed Services transition journey we work with clients to help them to look internally to identify key attributes that will define this journey:

  • Key Attributes for Transformation
    • How will you manage and measure success?
    • What are the defining elements of your company culture?
    • Is your management team ready for transformation?
    • Is your knowledge management up to date?
    • What tools and data are available?

Most customers look to a partner to provide them direction on IT outsourcing, but it’s critical that the customer prepares their internal team before a partner is chosen. This will define the journey and reduce the time and effort required.

Once the key drivers and attributes have been identified internally, is time to start the journey with an experienced partner that has a proven transition methodology.  The Managed Services partner must commit to support the journey no matter what the size (small, medium or large). Being flexible and providing a rigorous Managed Services structure is key to supporting such a critical transformation journey.

I look forward to your comments – how would you define your organization’s transformation maturity?

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