Cloud Integration: Living in a Hybrid World

At IBM’s recent PartnerWorld conference, there was much discussion on the future of the IT industry and how it affects the partner community.  Cloud, Mobile, Social, and Analytics were strong...

Understanding Contract Complexities

In the continuing exploration of the four dimensions of potential conflict in a managed services agreement (Managed Services Complexities), in this episode, I will focus on the issue of...

Leaders in the Mist – Unsung Heroes – Building Collaboration

How often have you heard that the team has to collaborate to find a solution? The team has to reach consensus to make a decision. What usually happens? The strong, dominant members of the team,...

Embracing a Managed Services Culture

Managed Services is a term used by a lot of people and you, like me, have probably at some point recognized that the definition means different things to different people. I was speaking at a PMI...

Leading Large Teams and Reducing Project Risk

For this discussion consider a project team with over 200 members. As the project manager you cannot be expected to develop a personal relationship with every single member. But, everybody on the...

Managed Services – Understanding Global Supply Chain Complexities

In a previous episode , I named four dimensions of potential conflict in a managed services engagement: Content complexity Supply chain complexity Contract complexity Relationship complexity In...
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