more from this author
Incident Management vs. Problem Management
IT Capacity - Do more with less
Shared Services and proper Chargeback is key for IT Operational Excellence
Competitive Intelligence – Evolution of BI to Analytics
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Ashu Bhatia
DIRECTOR OF DELIVERY
Ashu Bhatia is the Director of Delivery for CIBER’s Atlanta office and he has significant experience in IT and management consulting, solutions architecture, system design, and Lean Service Operations in the United States, Europe and Asia. A Certified Six Sigma Black Belt, he is currently doing IT Strategy, IT Transformation, Business Intelligence, and Supply Chain Management. An MBA from Carnegie Mellon, Ashu has held management positions with Accenture, Siemens, and American Express.
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Posts by this author
IT Strategy – bringing it all together
Ashu Bhatia, Director of Delivery : 21 May 2010 / 4:54 PM : 0 
I often talk to folks within the executive team that seem to be struggling with issues around how to service business needs, how to fund initiatives, which metrics to report, etc. I always bring a simple and powerful framework to consider these questions:
IT Strategy Alignment with Business Strategy – To understand the role that IT plays as an enabler and value partner, we need to start with looking at the following dyn...
Posted in Enterprise Integration & IT Strategy on 21 May 2010
Tagged: Business Architecture Business Value CIO IT Planning IT Strategy IT to Business Alignment
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Incident Management vs. Problem Management
Ashu Bhatia, Director of Delivery : 05 May 2010 / 9:10 AM : 0
Incident Management vs. Problem Management
I was talking to this executive in a fortune 500 company and he was struggling with putting in some SLAs for his IT organization. He wanted to show the business side that he was making operational improvements. One of the things he was struggling with was Incidents and Problems that folks were capturing. He could not get his team to look as these separately and was talking about how Incident Management is related to Problem management and how it should be different.
I thought of capturing my poi...
Posted in Enterprise Integration & IT Strategy on 05 May 2010
Tagged: Business Architecture Business Value CIO IT to Business Alignment
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IT Capacity - Do more with less
Ashu Bhatia, Director of Delivery : 23 February 2010 / 4:22 PM : 0
I was talking to an IT executive and he was chatting about how difficult it was to raise awareness within the business side of what IT capacity he has and how much his organization can really take on. He mentioned that despite some IT demand management processes, it was tough to set expectations. I guess these days IT Operations faces a number of opposing priorities:
- Increasing demands on IT staff to “fight fires” vs. provide value add services
- Addressing the increasing rate of change spawned by business needs
- Improving IT’s business value
Posted in Enterprise Integration & IT Strategy on 23 February 2010
Tagged: Business Architecture IT Planning IT Strategy IT to Business Alignment IT Value
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Master Data Management
Ashu Bhatia, Director of Delivery : 08 December 2009 / 11:05 AM : 1
Master Data Management
Master Data is the fundamental business data in the company, typically long-lived and used across multiple applications, inherently including the subset of Master Reference Data.
Master Data, including Reference Data, is not to be considered “Metadata”. Metadata is data about data. It describes data content but it is NOT the content. There is no formal and universal definition of how deep to take the definition from a content perspective. Only those metadata whose management will bring more valu...
Posted in Enterprise Integration & IT Strategy on 08 December 2009
Tagged: Business Architecture Data Architecture Enterprise Integration Information Management SOA & Data Architecture
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Shared Services and proper Chargeback is key for IT Operational Excellence
Ashu Bhatia, Director of Delivery : 01 October 2009 / 9:37 AM : 2
There has always been much discussion and interest in creating Operational Efficiency through Shared Services - and today's climate is no exception. In particular, if a company is decentralized and the IT organizations are serving businesses in a disparate manner, there is some scope to optimize the IT spend, after bringing these silos under a common umbrella. But a Support Services business model typically used, whether as a cost center or profit center, has its pluses and minuses. However, in any case that this is set up, there are certain steps to be followed:
- Establ...
Posted in Enterprise Integration & IT Strategy on 01 October 2009
Tagged: Business Architecture CIO IT Strategy IT to Business Alignment IT Value
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Competitive Intelligence – Evolution of BI to Analytics
Ashu Bhatia, Director of Delivery : 11 September 2009 / 10:07 AM : 2
This is the way I see evolution of BI into CI:
- STAGE 1 – REPORTING - WHAT happened?
- STAGE 2 - ANALYZING - WHY did it happen?
- STAGE 3 – PREDICTING - WHAT will happen?
- STAGE 4 – OPERATIONALIZING - WHAT IS Happening?
- STAGE 5 - ACTIVE WAREHOUSING - What do we WANT to happen?
As companies mature, their requirements for Business Intelligence become more sophisticated. Decision Support Capability ma...
Posted in Enterprise Integration & IT Strategy on 11 September 2009
Tagged: Application Architecture Business Architecture Business Intelligence Business Value CIO Information Management
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BI in Healthcare – Part 2
Ashu Bhatia, Director of Delivery : 20 August 2009 / 3:37 PM : 0
Based on the feedback from my previous entry on BI in Healthcare, I wanted to share some metrics that have been used to measure effectiveness in this industry.
Increase Evidence Availability and Use
- Improve availability and relevance of evidence
- Data for decision making
- Development of standardized protocols
- Increase access to and uptake of evidence for decision-making and accountability
- What providers drive the best outcomes and have the highest volumes in a geography?
- Where to recruit in-network providers to decrease out-of-network spend?
- Provide end-to-end provider data management strategy, including provider data consolidation into “on...
Posted in Enterprise Integration & IT Strategy on 28 July 2009
Tagged: Business Architecture Business Intelligence Healthcare
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Taxonomy – Organize your data
Ashu Bhatia, Director of Delivery : 20 July 2009 / 10:36 AM : 1
With all the WEO and search capabilities these days, there is still more emphasis on classification of endless data. It's as if they built twice the amount of roads, but the number of vehicles has gone up 4 times.
In such a setting, employees (and customers) are drowning in a sea of disparate data and content. The result is lost efficiency through time searching for information or from the complete la...
Posted in Enterprise Integration & IT Strategy on 20 July 2009
Tagged: Application Architecture Business Intelligence Data Architecture Information Management Knowledge Management
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Legacy Modernization - New quart of paint or a new dry wall?
Ashu Bhatia, Director of Delivery : 01 July 2009 / 4:44 PM : 0
In any company that has some history, there are typical IT systems that were used for transaction processing or otherwise that have now become the ‘legacy’ system. With SOA and web services, there is always that debate of modernization of legacy, renewal of legacy, retirement, etc. The debate goes on and on.
One often wonders if this is about putting up new walls in an old house and a fresh quart of paint. Or is this like what they did to the Louvre in Paris. Build a set of high tech glass and metal pyramids<...
Posted in Enterprise Integration & IT Strategy on 01 July 2009
Tagged: Application Architecture Business Architecture CIO Enterprise Architecture Project Methodology Risk management
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Posted in Enterprise Integration & IT Strategy on 20 August 2009
Tagged: Business Architecture Business Intelligence Healthcare
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BI trends in Healthcare
Ashu Bhatia, Director of Delivery : 28 July 2009 / 1:31 PM : 1
Having spent some time in the healthcare insurance space, I often wonder about the BI work still ahead in the Healthcare Industry – Pharmaceuticals, Medical providers, Payers, etc. I guess to define in simple terms here are what the stakeholders are looking at:
Provider
- Establ...
