Currently Browsing: Managed Services

Evaluating Managed Services Metrics (2 of 4)

This is a 4-part blog series covering metrics used in Managed Services engagements.  The previous blog discussed how the effective collection and use of metrics is critical in handling the delivery of Managed Services engagements.  Without knowing where you are, it is impossible to identify and track potential improvement opportunities.  In this post, I will discuss Snapshot measurements.  This metric gives an...

Evaluating Managed Services Metrics (1 of 4)

In 1973, my family first visited Walt Disney World in Florida. At that time, you had to purchase tickets for the rides with the number of tickets for each ride determined by its “category”. My parents spent a significant amount of time standing in line in order to purchase tickets while always keeping the balancing act in mind: purchase just the right amount of tickets so there were no leftovers. After we were...

Managed Services Transition Journey: Preparation (2 of 3)

This is the second blog in a series that will take us through the phases of the Managed Services transition journey as it relates to IT outsourcing. When I embarked on my first transition almost a decades ago, I picked up a book that provided me “Real Life stories” that provided me guidance on how to establish the right team from a book written by John P, Kotter and Dan S. Cohen in 2002 titled, The Heart of...

Sparking Innovation through Staff Augmentation

As surprising as it might seem, two trends can be married together that most businesses are overlooking today; the need for CIO’s to fuel business innovation and the shift of the workforce towards more temporary workers. The news headlines have recently been peppered with articles about how the job rebound is partially fueled by temporary workers – with technology being a top contributor.  In fact,...

Managed Services – Understanding Relationship Complexities

This blog series discusses the four dimensions of potential conflict in a managed services agreement (http://blog.ciber.com/2013/managed-services-complexities/: content complexity, supply chain complexity, contract complexity, and relationship complexity. In this episode I would like to address the issue of relationship complexity. A newlywed´s classic mistake is the belief that one only marries his spouse. In...
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