Currently Browsing: Managed Services

Managed Services Transition Journey: Defining (1 of 3)

Defining the Managed Services Transition Journey This is the first blog in a series that will take us through the phases of the Managed Services transition journey as it relates to IT Outsourcing. When I started my career as a change agent almost two decades ago, I learned a great deal from a book written by William Bridges in 1991 titled, Managing Transitions – Making the most of Change by William Bridges. In...

Understanding Contract Complexities

In the continuing exploration of the four dimensions of potential conflict in a managed services agreement (Managed Services Complexities), in this episode, I will focus on the issue of complexity of the contract. A managed services contract describes the terms of the transfer of control over a defined portion of the corporate IT functions. The purpose of the contract is to: • define the scope and structure the...

Embracing a Managed Services Culture

Managed Services is a term used by a lot of people and you, like me, have probably at some point recognized that the definition means different things to different people. I was speaking at a PMI symposium on the topic of managed services. I noticed that the session preceding mine was titled “What is managed services”. “Hah!” I thought. “Good luck with that!” I wanted to attend that session just to see...

Managed Services – Understanding Global Supply Chain Complexities

In a previous episode , I named four dimensions of potential conflict in a managed services engagement: Content complexity Supply chain complexity Contract complexity Relationship complexity In this episode I would like to address the issue of complexity of the global supply chain. One of the core ideas of economics is the comparative competitive advantage. The idea was first mentioned in Adam Smith’s...

Managed Services – Understanding Content Complexity

In the last episode , I named four dimensions of potential conflict in a managed services engagement: Content complexity, supply chain complexity, contract complexity and relationship complexity. In this episode, I would like to share a few thoughts on content complexity with you. As technologies grow more complex, IT departments turn to their managed services partner to track the ever-shortening cycle of...
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