Creating Timely Status Reporting

It is the fall season and the leaves are changing color.  As year end approaches, maybe it is time to take a cue from the changing colors and consider changing your Status Reporting.  Most outsourcing...

Mergers and Acquisitions: Managing Cultural Differences (4 of 10)

In our previous blogs we discussed the challenges an organization faces in achieving organizational alignment and to what extent compensation and benefit programs should be harmonized between the two former...

Evaluating Managed Services Metrics (4 of 4)

This is a 4-part blog series covering metrics used in Managed Services engagements.  The previous blog discussed Backlog measurements, providing an overview of all Open tickets as of a certain point in time...

IT Shared Services: Elusive But Not Impossible

Implementations of IT shared services often reveal a tale of two conflicting camps. On one hand, an IT leadership team mainly interested in realizing the financial benefits of shared services irrespective of...

Mergers and Acquisitions: Harmonizing HR Policies (3 of 10)

As we continue our series of blogs on the topics of mergers and acquisitions, let us examine the importance and some key considerations on how to go about reviewing and harmonizing compensation and benefit...

Managed Services Transition Journey: Transition Work Plan (3 of 3)

This is the third blog in a series that will take us through the phases of the Managed Services Transition Journey as it relates to IT outsourcing. Previously I discussed Definition and Preparation of the...
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