Creating Timely Status Reporting

It is the fall season and the leaves are changing color.  As year end approaches, maybe it is time to take a cue from the changing colors and consider changing your Status Reporting.  Most outsourcing companies provide monthly status reports on mutually agreed to Service Level Requirements (SLRs) and Key Performance Indicators (KPIs). In most cases the data gathered is already stale and provides a view of the past...

Managed Services Transition Journey: Transition Work Plan (3 of 3)

This is the third blog in a series that will take us through the phases of the Managed Services Transition Journey as it relates to IT outsourcing. Previously I discussed Definition and Preparation of the Transition. Over the last decade I have worked with numerous clients and completed many large complex outsourcing transitions. One thing for certain is that each transition requires a custom approach depending on...

Evaluating Managed Services Metrics (1 of 4)

In 1973, my family first visited Walt Disney World in Florida. At that time, you had to purchase tickets for the rides with the number of tickets for each ride determined by its “category”. My parents spent a significant amount of time standing in line in order to purchase tickets while always keeping the balancing act in mind: purchase just the right amount of tickets so there were no leftovers. After we were...

Managed Services Transition Journey: Defining (1 of 3)

Defining the Managed Services Transition Journey This is the first blog in a series that will take us through the phases of the Managed Services transition journey as it relates to IT Outsourcing. When I started my career as a change agent almost two decades ago, I learned a great deal from a book written by William Bridges in 1991 titled, Managing Transitions – Making the most of Change by William Bridges. In...

Differentiation, Development, and Bucking a Trend

Ciber’s Lawson Practice enjoys a long and successful partnership with Lawson Software. And Infor’s acquisition of Lawson will generate new opportunities for CIBER and our clients. As with Lawson, Ciber and Infor together can provide solutions to reduce costs and generate efficiencies. The two companies will create a strong technology foundation for customer growth with managed services, cloud computing,...

Collaboration in the 21st Century: Why Accelerating the “Flow of Insight” is Key to Getting Smarter, Faster

Today I start blogging with Ciber, and I’m excited to be here.  For some years now, I’ve been posting in open spaces about organizational learning, knowledge and change, and the many possibilities emerging with social technologies.  In the process, I’ve learned a great deal about what resonates in a business setting, and what doesn’t.  It’s given me a broad sense of what it takes to collaborate in the...

The future of the Data Center as a CIO Asset

Today’s IT department is seeing the presence of a data center disappearing in more ways than one. Most desktops, laptops and smart phones are providing the services the IT user traditionally requested from IT. Almost 40% of a company’s computing power now resides outside of the data center. Data is now delivered in many more formats (remember the green bar paper that was delivered in the mornings from the IT...

Benefits of Human Resources Self-Service

For much of the last decade, human resource professionals have had to address two different kinds of challenges. Their traditional role as gatekeepers and administrators has required increased attention and time. Senior management expects human resource professionals to make strategic contributions to the organization’s success. Companies that have experienced consolidation, mergers or acquisitions...

Lawson’s CUE starts this weekend

CUE is in historic Boston this year at the Boston Convention Center. The meeting begins on Sunday, April 3. If you are attending, then please stop by the CIBER booth. Lawson Practice Description: CIBER’s Lawson practice is proud of the 15+ year relationship with Lawson as one of their largest partners. We offer full-scale business transformation projects in Lawson’s target vertical markets...

Practice and Value of Change Management

Change Management is a structured approach to shifting and/or transitioning individuals, teams, and organizations from a current state to a desired future state. It is an organizational process aimed at empowering employees to accept and embrace changes in their current business environment. Within project management, change management becomes a set of processes and activities that formally introduce and...
Powered by WordPress