Project Managers: Experts at the Game of Business Whack-A-Mole.

Why is it that when one problem seems to get solved that fourteen others seem to pop up like particularly malevolent moles in a Whack-A-Mole game? It’s because it’s the nature of what we do. No matter what the fancy title, great intentions, vision or mission statement, we are problem-solvers and experts at the game of Business Whack-A-Mole. The continuous and unsettling change in the game made it...

Building Teams and Changing Behavior with Managed Services

In previous blogs, I outlined key requirements that I feel are critical to building out a Managed Services framework. These include building out defining documents and tailored governance models that enable the team to follow the framework though the use of a shared site (like SharePoint) using repeatable processes. Building Teams As we build teams through a balanced approach of rebadging, attracting new...

Managed Services Transition Journey: Transition Work Plan (3 of 3)

This is the third blog in a series that will take us through the phases of the Managed Services Transition Journey as it relates to IT outsourcing. Previously I discussed Definition and Preparation of the Transition. Over the last decade I have worked with numerous clients and completed many large complex outsourcing transitions. One thing for certain is that each transition requires a custom approach depending on...

Leaders in the Mist – Unsung Heroes – Building Collaboration

How often have you heard that the team has to collaborate to find a solution? The team has to reach consensus to make a decision. What usually happens? The strong, dominant members of the team, sometimes those with power, drive the rest of the team members to agree and happily call it collaboration.  What if the players on the team are from competitive groups? What if team members were “voluntold” to...

Business Process Transformation – Maximize your Software Investment

The implementation or upgrade of an enterprise financial and/or HR system (commonly called ERP) is a significant technology change. There are several measurable reasons for doing so; such as technology obsolescence, maintenance or support costs, and functional requirements. However, the investment required to change the technology provides the greatest return of benefit when business processes are streamlined and...

Understanding “Social” in the Enterprise

As social media platforms continue to expand on the internet … with record numbers flocking to places like FaceBook, YouTube and Twitter … many are still trying to figure out what it all means to the enterprise. Marketing, Sales and Customer Service organizations are exploring possibilities in terms of customer contact. But what can social technology do for employees, those working inside the firewall? Unpacking...

Collaboration in the 21st Century: Why Accelerating the “Flow of Insight” is Key to Getting Smarter, Faster

Today I start blogging with Ciber, and I’m excited to be here.  For some years now, I’ve been posting in open spaces about organizational learning, knowledge and change, and the many possibilities emerging with social technologies.  In the process, I’ve learned a great deal about what resonates in a business setting, and what doesn’t.  It’s given me a broad sense of what it takes to collaborate in the...

The future of the Data Center as a CIO Asset

Today’s IT department is seeing the presence of a data center disappearing in more ways than one. Most desktops, laptops and smart phones are providing the services the IT user traditionally requested from IT. Almost 40% of a company’s computing power now resides outside of the data center. Data is now delivered in many more formats (remember the green bar paper that was delivered in the mornings from the IT...

Capability Transfer

One of the key goals in execution of a large scale IT project such as an ERP implementation is achieving self-sufficiency post implementation. However, that kind of independence must have a clear path and plan to achieve it. It is far more valuable to the client to transfer capability than to simply transfer knowledge. Knowledge transfer focuses on conveying information from one individual to another, producing...

Practice and Value of Change Management

Change Management is a structured approach to shifting and/or transitioning individuals, teams, and organizations from a current state to a desired future state. It is an organizational process aimed at empowering employees to accept and embrace changes in their current business environment. Within project management, change management becomes a set of processes and activities that formally introduce and...
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