In 1973, my family first visited Walt Disney World in Florida. At that time, you had to purchase tickets for the rides with the number of tickets for each ride determined by its “category”. My parents spent a significant amount of time standing in line in order to purchase tickets while always keeping the balancing act in mind: purchase just the right amount of tickets so there were no leftovers.
After we were...
Posted by Frank Mooney
on Aug 2nd, 2013 in Managed Services
, | Comments Off on Evaluating Managed Services Metrics (1 of 4)
Managed Services is a term used by a lot of people and you, like me, have probably at some point recognized that the definition means different things to different people.
I was speaking at a PMI symposium on the topic of managed services. I noticed that the session preceding mine was titled “What is managed services”. “Hah!” I thought. “Good luck with that!” I wanted to attend that session just to see...
Posted by Frank Mooney
on May 13th, 2013 in Managed Services
, Project Management
, | Comments Off on Embracing a Managed Services Culture
The introduction of cloud computing has provided an additional dimension to IT service delivery and radical concepts that challenge the view of the value of on-premise systems. The question of cost is changing the dynamic and rules that govern financial systems. These rules were:
#1 – my business critical data must sit in my data center #2 – no one can touch my data or my systems or my machines other than my...
Today’s IT department is seeing the presence of a data center disappearing in more ways than one. Most desktops, laptops and smart phones are providing the services the IT user traditionally requested from IT. Almost 40% of a company’s computing power now resides outside of the data center. Data is now delivered in many more formats (remember the green bar paper that was delivered in the mornings from the IT...
Posted by Paul Mayne
, Director of IT Strategy
on Sep 12th, 2011 in BI, Analytics, & Performance Management
, Enterprise Integration & IT Strategy
, | Comments Off on The future of the Data Center as a CIO Asset
Government organizations can see the attractions of global IT service delivery; but have yet to embrace such services at all levels. Governments’ attitudes to offshore IT services have fascinated me for some time. In many conversations with government executives, the importance of delivering value for taxpayer dollars ranks high.
Based on the premise that suppliers have created service delivery centers in...
Posted by Dan Puett
, Manager - Sales Support
on Apr 25th, 2011 in Enterprise Integration & IT Strategy
, | Comments Off on Global IT Service Deliver for Government
I am pleased to announce that Ciber, Inc.’s Higher Education Practice will again be an exhibitor at the 97th Annual American Association of Collegiate Registrar and Admissions Officer (AACRAO) conference In Seattle, WA, March 13-16th, 2011. The AACRAO conference brings together Registrar and Admissions professionals from all over the United States and beyond seeking professional development, networking...