HCM: Looking for Leaders in Your Own Backyard (4 of 4)

  Succession planning is a process, not a one-time strategy to check off the to-do-list. This blog series outlines key steps in the succession planning process.  To read the series from the beginning, click here. Identify a pool of talent that can be used to make better staffing decisions for key positions Having a strong talent pool is the end goal of the above steps. Talent pools of corporations are...

Project Managers: Experts at the Game of Business Whack-A-Mole.

Why is it that when one problem seems to get solved that fourteen others seem to pop up like particularly malevolent moles in a Whack-A-Mole game? It’s because it’s the nature of what we do. No matter what the fancy title, great intentions, vision or mission statement, we are problem-solvers and experts at the game of Business Whack-A-Mole. The continuous and unsettling change in the game made it...

Evaluating Managed Services Metrics (4 of 4)

This is a 4-part blog series covering metrics used in Managed Services engagements.  The previous blog discussed Backlog measurements, providing an overview of all Open tickets as of a certain point in time or date.  In this post, I will discuss the Trending measurements.  This metric provides an overview of all tickets reported, segmented by the month the ticket was created. I had just completed a short...

Evaluating Managed Services Metrics (3 of 4)

This is a 4-part blog series covering metrics used in Managed Services engagements.  The previous blog discussed Snapshot measurements, highlighting which measurements to use and why. When mentoring, I tell people: We learn from the past, we impact the present, and we are measured by future results.  In this post, I will discuss Backlog measurements.  These metrics provide an overview of all OPEN tickets as of a...

Evaluating Managed Services Metrics (2 of 4)

This is a 4-part blog series covering metrics used in Managed Services engagements.  The previous blog discussed how the effective collection and use of metrics is critical in handling the delivery of Managed Services engagements.  Without knowing where you are, it is impossible to identify and track potential improvement opportunities.  In this post, I will discuss Snapshot measurements.  This metric gives an...

Evaluating Managed Services Metrics (1 of 4)

In 1973, my family first visited Walt Disney World in Florida. At that time, you had to purchase tickets for the rides with the number of tickets for each ride determined by its “category”. My parents spent a significant amount of time standing in line in order to purchase tickets while always keeping the balancing act in mind: purchase just the right amount of tickets so there were no leftovers. After we were...

Leaders in the Mist – Unsung Heroes – Building Collaboration

How often have you heard that the team has to collaborate to find a solution? The team has to reach consensus to make a decision. What usually happens? The strong, dominant members of the team, sometimes those with power, drive the rest of the team members to agree and happily call it collaboration.  What if the players on the team are from competitive groups? What if team members were “voluntold” to...

Leaders in the Mist − Influence

Make no mistake about it − project managers, business analysts are leaders. Sometimes without authority, sometimes without titles, but leaders nonetheless; leaders who impact key  decisions, strategic direction and success. What is leadership without authority? The answer is “influence.” Influence can often be more powerful than institutional  authority. Authority means nothing if the person who has...

What Motivates Knowledge Workers to Achieve Quality?

We have to admit that we work in the knowledge business. We demand high skills from our employees and we meet customers who are equally highly skilled. Our deliverables are complex and the quality of our deliverables can only in part be measured in exact terms. If our jobs demanded less skill and the outcome was easily measured, we could solely depend on controlling mechanisms to ensure the quality delivered. It is...

Your Leadership Journey

I have often been asked what is the most important skill that any organization needs and successful organizations have in abundance.  My answer is simple – leadership. One of my favorite speaking topics is on leadership.  I always ask everyone to reflect on something I call your “leadership journey” and to understand that we are all currently on our own leadership path.  Each journey is unique...
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