Leaders in the Mist: Life Would Be Perfect If…

Wouldn’t it be grand if we could predict the behavior of people the same way we can predict system behavior? How often does what you are trying to accomplish appears straight forward but the people get in the way? I don’t know about you but for me, it’s a daily occurrence and I wouldn’t have it any other way.  People with their unique talents, unique approaches are what makes everything we...

Project Managers: Experts at the Game of Business Whack-A-Mole.

Why is it that when one problem seems to get solved that fourteen others seem to pop up like particularly malevolent moles in a Whack-A-Mole game? It’s because it’s the nature of what we do. No matter what the fancy title, great intentions, vision or mission statement, we are problem-solvers and experts at the game of Business Whack-A-Mole. The continuous and unsettling change in the game made it...

Evaluating Managed Services Metrics (1 of 4)

In 1973, my family first visited Walt Disney World in Florida. At that time, you had to purchase tickets for the rides with the number of tickets for each ride determined by its “category”. My parents spent a significant amount of time standing in line in order to purchase tickets while always keeping the balancing act in mind: purchase just the right amount of tickets so there were no leftovers. After we were...
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