Leaders in the Mist: Life Would Be Perfect If…

Wouldn’t it be grand if we could predict the behavior of people the same way we can predict system behavior? How often does what you are trying to accomplish appears straight forward but the people get in the way? I don’t know about you but for me, it’s a daily occurrence and I wouldn’t have it any other way.  People with their unique talents, unique approaches are what makes everything we...

Project Managers: Experts at the Game of Business Whack-A-Mole.

Why is it that when one problem seems to get solved that fourteen others seem to pop up like particularly malevolent moles in a Whack-A-Mole game? It’s because it’s the nature of what we do. No matter what the fancy title, great intentions, vision or mission statement, we are problem-solvers and experts at the game of Business Whack-A-Mole. The continuous and unsettling change in the game made it...

Managed Services Transition Journey: Transition Work Plan (3 of 3)

This is the third blog in a series that will take us through the phases of the Managed Services Transition Journey as it relates to IT outsourcing. Previously I discussed Definition and Preparation of the Transition. Over the last decade I have worked with numerous clients and completed many large complex outsourcing transitions. One thing for certain is that each transition requires a custom approach depending on...

Evaluating Managed Services Metrics (1 of 4)

In 1973, my family first visited Walt Disney World in Florida. At that time, you had to purchase tickets for the rides with the number of tickets for each ride determined by its “category”. My parents spent a significant amount of time standing in line in order to purchase tickets while always keeping the balancing act in mind: purchase just the right amount of tickets so there were no leftovers. After we were...

Managed Services Transition Journey: Defining (1 of 3)

Defining the Managed Services Transition Journey This is the first blog in a series that will take us through the phases of the Managed Services transition journey as it relates to IT Outsourcing. When I started my career as a change agent almost two decades ago, I learned a great deal from a book written by William Bridges in 1991 titled, Managing Transitions – Making the most of Change by William Bridges. In...

Leaders in the Mist – Unsung Heroes – Building Collaboration

How often have you heard that the team has to collaborate to find a solution? The team has to reach consensus to make a decision. What usually happens? The strong, dominant members of the team, sometimes those with power, drive the rest of the team members to agree and happily call it collaboration.  What if the players on the team are from competitive groups? What if team members were “voluntold” to...

Leaders in the Mist − Influence

Make no mistake about it − project managers, business analysts are leaders. Sometimes without authority, sometimes without titles, but leaders nonetheless; leaders who impact key  decisions, strategic direction and success. What is leadership without authority? The answer is “influence.” Influence can often be more powerful than institutional  authority. Authority means nothing if the person who has...

What Motivates Knowledge Workers to Achieve Quality?

We have to admit that we work in the knowledge business. We demand high skills from our employees and we meet customers who are equally highly skilled. Our deliverables are complex and the quality of our deliverables can only in part be measured in exact terms. If our jobs demanded less skill and the outcome was easily measured, we could solely depend on controlling mechanisms to ensure the quality delivered. It is...

Capability Transfer

One of the key goals in execution of a large scale IT project such as an ERP implementation is achieving self-sufficiency post implementation. However, that kind of independence must have a clear path and plan to achieve it. It is far more valuable to the client to transfer capability than to simply transfer knowledge. Knowledge transfer focuses on conveying information from one individual to another, producing...
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